Powering rich capabilities as the engine for conversational AI assistants across mobility

Core Technologies

Core Technologies

The fastest, most powerful, most intelligent AI assistant platform for global mobility, Cerence Drive is a robust portfolio of products, services, toolkits, and innovations that brings tomorrow’s user experience to today’s mobility ecosystem.

Developed in close partnership with OEMs all over the world, Cerence Drive supports your distinct vision with an open platform that enables the look, feel, functions, configurability, content choices, and UX to be completely customized, elevating and adapting seamlessly to your brand. With a singular, unified AI stack that includes the best of Cerence’s embedded and cloud technologies, Cerence Drive offers rapid functionality, uninterrupted connectivity, and elegant integration. It also boasts the industry’s most natural, intuitive interactions, using state-of-the-art AI to become continuously more human.

Cerence Drive understands individual preferences, personalizes entertainment, and executes complex, contextual commands. It can also find preferred parking, play users’ favorite songs, direct them to the gas stations with the best prices, and prioritize the voices it needs to hear while muting the ones it doesn’t, maximizing the safety, productivity, and enjoyment of every customer journey.

Cerence Drive features

  • Harmonious integration of edge and cloud in an easy-to-deploy, unified stack that delivers the industry’s best performing conversational AI
  • Ready for continuous improvement, new content and services, and new customization opportunities through over-the-air updates
  • Includes Just Talk support, multi-seat activation, hybrid multi-intent and generic anaphora across both client and server
  • Breathtaking, incredibly natural synthetic voices for output TTS
  • Premier portfolio of Cerence Domains for an even smarter, even more fluent assistant experience
Cerence drive diagram

Conversational AI

A truly intelligent mobility assistant makes every interaction better, leaving your customers safer, more productive, and happier behind the wheel. But only those equipped with Cerence Drive’s conversational AI will be intuitive enough to truly understand their users, going beyond speech recognition to the depths of true understanding and comprehension. With natural language understanding and unmatched levels of voice recognition accuracy and performance, drivers can speak as their most natural selves – no more learning specific commands or entering an address in a prescribed, specific way. Say “I’m cold,” and we’ll know to turn up the heat; say “Navigate to the Empire State building,” and we’ll start the route.

Equipped with broad domain coverage, access to external content services, and interoperability with third-party assistants, Cerence helps voice assistants go beyond simple commands to address even the most complex, multifaceted requests. Its understanding of context encompasses multiple sources and established history, allowing it to act on input like, “Find a good coffee shop with Wi-Fi en route, about two hours from the hotel—and make sure I turned the living room thermostat to 50.”

Automatic Speech Recognition

Human-Like Voice Output

As the use of in-car voice assistants explodes, they have become an innovative point of differentiation. Mobility OEMs are looking for solutions that can deliver the most natural and human-like voice output quality, unlocking new use cases for their users.

With Cerence Reader, our neural net-based text-to-speech (TTS) technology, we’re bringing a stunningly human-like virtual personality into the car, delivering the voice output quality that drivers expect in the expanding world of virtual assistants.

Cerence Reader leverages advances in AI and processing hardware to bring unprecedented levels of natural speech to the car. Nearly indistinguishable from a human voice, Cerence Reader can change its speaking style and emotional tone based on content and context. It even features long-form reading capabilities, including natural pausing and breathing and varying tonalities based on content, including current events, sports, or documentary-style pieces.

Human-Like Voice Output
Deep Content & Capabilities

Deep Content & Capabilities

Cerence Drive Domains are like apps or skills – packaged solutions that provide a rich, intelligent mobility assistant experience as the content and capability engine for the voice assistant.

Built with the automotive and mobility user top of mind, Cerence Drive Domains power everything you need for an intuitive, natural experience. That means innovative ASR and NLU technologies and integrations with leading content providers. A hybrid solution available on cloud and embedded platforms in over 30 languages.

With Cerence Drive Domains, the automotive assistant is ready to give directions, entertain, send messages, control in-vehicle functions, keep drivers connected and safe, and much more.

Coexistence & Interoperability

In today’s ever-expanding world of virtual assistants, coexistence and interoperability is key. We firmly believe that the car should be a center for interaction with all the varying assistants, content and services a driver interacts with each day – not a separate technological island.

Cerence Cognitive Arbitrator makes the dream of virtual assistant coexistence a reality, delivering seamless, integrated access to the vast array of assistants and content in a singular, voice-activated interface – all without compromising the privacy, security, or integrity of automakers’ uniquely branded user experience.

Cerence Cognitive Arbitrator turns every car into an intelligent hub, integrating third-party intelligence with automakers’ in-vehicle systems to create a connected ecosystem controlled by the OEM. It puts the automotive assistant at the center, processing each request through the assistant or service best suited to complete the task – from consumer-oriented voice assistants, like Amazon Alexa or Apple Siri, to in-home entertainment devices, banking assistants, and meal delivery apps – without deviating from the core user experience.

Coexistence & Interoperability
In-Car Communications

In-Car Communications

The car can be a noisy place. From the sounds of the road to competing entertainment and chatty co-pilots, extra noise can interfere with not just the automotive assistant, but even conversations between the driver and passengers. Passengers shout; drivers turn around to speak to passengers in the back, all increasing distraction and compromising safety on the road.

Enter Cerence In-Car Communication (ICC). Part of the Cerence Audio AI suite, ICC improves the speech quality and intelligibility of in-car conversations between the driver and passengers through an intercom system. Perfectly suited for larger vehicles like minibuses and vans where there are more than two rows of seats, ICC picks up speech from the driver through specially placed microphones, processes and cleans it up, and plays it over the speakers in the rear of the car – all in an instant.

Speech Signal Enhancement

In order to be understood, we must first be heard. That’s why Cerence Speech Signal Enhancement (SSE), part of the Cerence Audio AI suite, is a critical piece of our platform. SSE is a suite of sound processing technologies that remove noise from microphone inputs, teeing up our world-class voice recognition and natural language understanding engines to work their magic with crystal-clear input from drivers and passengers.

SSE is critical to the in-car experience, enhancing speech quality for phone calls, enabling drivers to effectively use wake-up words and seamlessly interrupt and interact with the assistant, and allowing us to create speaking zones so the assistant knows exactly who is speaking – and who might need to be muted. In the future, SSE will be even more critical. Imagine a shared, autonomous vehicle with multiple passengers on board. SSE will allow individual passengers to interact with the vehicle without confusion or interruption.

Speech Signal Enhancement
Multi-Zone Intelligence

Multi-Zone Intelligence

Part of the Cerence Audio AI suite and leveraged alongside Speech Signal Enhancement, our multi-seat intelligence technology enables everyone in the car to interact with the automotive assistant, without worry of interference or interruption. Deep neural net-based noise reduction with superior noise suppression supports a new level of multi-zone, hands-free communication, with up to eight zones with a maximum of 30 microphones. It’s also equipped with up to 16 configurable output channels with flexible zone selection and multi-zone arbitration to support both the Cerence assistant and multiple third-party assistants.

Beyond interaction with the automotive assistant, multi-seat intelligence delivers an ideal solution for drivers taking phone calls on the road, enabling perfect suppression of interfering speech from other zones by combining beamforming with passenger interfering techniques. Pair that with the ability to enable and disable zones dynamically during a conference call, and you’ve got an entirely new in-car phone calling experience.

Discover more about the future of moving experiences